Xbox Series X Keeps Disconnecting From the Internet: Quick Fixes

Experiencing frequent internet disconnections on your Xbox Series X can cause significant frustration. These issues may stem from inadequate internet speeds, incorrect WiFi frequency settings, or an outdated router. However, rebooting your router and Xbox Series X console often resolves most connectivity issues swiftly.

To assist in troubleshooting and resolving Xbox Series X connection problems efficiently, we’ve compiled a comprehensive list of symptoms, diagnoses, and quick fixes tailored to address these issues promptly.

Also Read: Samsung TV Out Of Demo Mode Without Remote

Power Cycle the Console

If your Xbox Series X keeps disconnecting from the internet, try power cycling your console first. It’s a simple fix that works for many people, although it might only be temporary. Here’s how you can do it:

From the Power Centre

Hold the Xbox button on your controller to open the Power Center.
Choose “Restart Console” and then select “Restart.”

From the Guide

Press the Xbox button on your controller to open the Guide.
Navigate to “Profile & System” and then select “Settings.”
Select “General” and then “Power Mode & Start-Up.”
Press “Restart Now.”

Manually

Switch off and unplug your Xbox Series X.
Wait about five minutes before plugging it back in and turning it on again.

Note: Trying these steps might help, but remember, it might not fix the problem permanently for everyone.

Reboot the Router

If you’re having internet connection issues with your Xbox Series X, rebooting your router might help, especially if other devices are also having problems.

Here’s what you can do:

Turn off and unplug your router.
Wait for five minutes.
Reconnect the device and power it on.

Restarting your console and router simultaneously is a good idea to see if that fixes the problem.

Change Your Console’s MAC Address

If your Xbox Series X keeps disconnecting from the internet, it could be due to network settings issues.

Here’s how you can try fixing it:

Press the Xbox button on your controller.
Go to “Profile & System,” then click on “Settings,” and select “General.”
Choose “Network Settings” and then “Advanced Settings.”
Look for “Alternate MAC Address” and clear it. Your console will restart.
Test by playing an online game to see if the disconnection problem persists.

Open Your NAT Type

Microsoft suggests changing NAT settings to fix frequent network disconnections on your Xbox Series X. Here’s how:

Please press the Xbox button on your controller to access the Settings menu.
Go to “Profile & System” and then choose “General.”
Choose “Network Settings” and then “NAT Type.”
Make sure that the NAT Type is configured as “Open.”
Power cycle your console.

This might help solve the problem with your network connection.

Remove Your Account

If you’re having persistent issues with your Xbox Series X, removing your account from the console can help you start fresh. Here’s how:

Please press the Xbox button on your controller and select “Profile & System.”
Go to “General” and then “Settings.”
Select “Account” and then “Remove Accounts.”
Choose “Remove your Accounts.”
Restart your console, then sign in to your account again.

This can clear out any glitches and may improve your experience with the console.

Change your Wi-Fi Frequency

Many internet providers now use the 5GHz frequency, which can cause issues with the Xbox Series X software.

To fix this, try switching your console’s network from 5GHz to 2.4GHz:

Press the Xbox button on your controller to access “Profile & System.”
Select “Settings” under “General,” then choose “Network Settings.”
Pick “Set Up Wireless Network” to delete old settings and start fresh.
Press X to refresh and view available networks.
Choose the 2.4GHz network, enter the password, and press Enter.

This may resolve the clash and improve your connection.

Clear Local Saved Games

If your Xbox Series X keeps disconnecting from the internet, it could be due to corrupt data. Deleting this data might fix the issue, but ensure your data is saved in the cloud. Here’s how:

Please navigate to the Settings menu by pressing the Xbox button on your controller.
Select “System” then “Storage.”
Choose “Clear Local Saved Games.”
This will remove your local files and restart the console. Make sure your important data is backed up before trying this solution.

Clear Persistent Storage

Clearing persistent storage settings on your console can help fix issues like frequent disconnections from the internet. Here’s how:

Press the Xbox button on your controller to open the guide, then go to “System.”
Choose “Settings,” then highlight “Devices and Streaming.”
Select “Blue Ray” and then “Persistent Storage.”
Press “Clear Persistent Storage” three times.
Reboot your console afterwards.

This may resolve the problem and improve your console’s performance.

Ask the ISP to Open Ports.

If you’re still experiencing network disconnections on your Xbox Series X after trying other fixes, it might be because specific ports are closed at your internet service provider’s (ISP) end.

To resolve this, ask your ISP to open these ports:

Port 88 (UDP),
Port 3074 (UDP and TCP),
Port 53 (UDP and TCP),
Port 80 (TCP),
Port 500 (UDP),
Port 3544 (UDP)
Port 4500 (UDP)

Opening these ports can help ensure a stable connection for your Xbox Series X.

Perform a Factory Reset

If nothing else works, you may need a factory reset on your Xbox Series X. But be careful because this erased all your data, like logins and saved games.

Before you do this, it’s wise to backup your data to the cloud. Here’s how:

Go to Settings on your console using your controller.
Select “System,” then “Console Info.”
Choose “Reset This Xbox” and “Reset and Keep My Games and Apps.”

This won’t delete your games and apps, but you’ll need your username and password to reaccess them.

I keep getting disconnected from Xbox Live, but the internet is fine.

If you continue getting disconnected from Xbox Live even though your internet connection seems to be functioning correctly, you can try a few things to resolve the issue. First, it’s a good idea to restart your router and modem by unplugging the power cords for 30 seconds to clear any temporary connection problems.

Another good troubleshooting step is to change your DNS settings on the Xbox to use public DNS servers instead of your router’s default. Port forwarding on your router and testing with a direct Ethernet connection can also help rule out issues with your wireless connection.

Frequently Asked Questions

Ensure the console is connected to the intended Wi-Fi network by checking the network settings in the console’s system menu.

Other electronic devices that operate on similar frequencies might interfere with the Wi-Fi signal. Attempt relocating the Xbox away from potential sources of interference.

Weak Wi-Fi signals can lead to frequent disconnections. Check the signal strength on the Xbox Series X and consider moving the router closer to the console.

Connecting the Xbox Series X directly to the router via an Ethernet cable can provide a more stable connection than Wi-Fi.

Conclusion

You’re not alone if your Xbox Series X keeps losing internet connection. Microsoft knows about the problem and is working on a fix. However, they haven’t released the patch with the necessary fixes yet. While you wait for the update, the solutions mentioned earlier can help ease the issue.

Xbox Series X Keeps Disconnecting From the Internet: Quick Fixes